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Serious Incident Reporting

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Serious Incident Reporting

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Serious Incident Reporting - Training

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1. We should report all potential Serious Incidents if the following is on-site:
An LG solar battery of any type An LG solar battery - recall-affected only An LG inverter
2. Which of the following issues would NOT be reported as a potential Serious Incident?
Burn marks on the inverter AC isolator Smoke coming from a solar inverter An LG battery under recall showing major swelling A solar inverter making a grinding noise
3. What is the first thing you should do after finding out about a potential Serious Incident?
Send an email to the consumer with the full case information Send an email to your supervisor with the full case information Verbally tell your supervisor in person or via phone call (if remote)
4. A consumer calls in and advises they have noticed smoke coming from their solar inverter. The Consumer has an LG solar battery on-site that was recently replaced under recall.​ Is this a potential Serious Incident?
Yes No Unclear
5. A consumer calls in and advises that firefighters have removed an LG solar battery that was swelling and have moved it to a safer location. The battery was not smoking, sparking or showing any other signs of fault, aside from swelling.​​ Is this a potential Serious Incident?
Yes No Unclear
6. A consumer calls in and advises that there was a blackout recently and their LG solar battery is not turning back on after it has tripped. There are error lights on the inverter showing a battery fault, and the battery is swelling.​​ Is this a potential Serious Incident?
Yes No Unclear
7. If you aren't sure if an issue is a potential Serious Incident, what should you do?
REPORT IT. Ignore it and carry on with your day. Call 000.
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