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LG Recall Lead Sources

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Different Lead Sources

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In this training module, we will go over the different lead sources for the LG project. Understanding where customers come from helps us streamline our process, track performance, and tailor customer service efforts accordingly. These lead sources are tracked in Odoo, allowing us to analyze trends and improve efficiency in our operations.

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1. Which of the following is NOT a lead source under the 'Advertisement' category?
Online Banner Advertisement TV Letter from State or Territory Subsidy Program Search Ad
2. Which lead source is directly associated with government programs such as Solar Vic?
Call Centre Cold Call State or Territory Subsidy Program Real Estate Agent Online Advertisement
3. What is a key benefit of tracking lead sources in Odoo?
To analyze customer behavior trends To understand where the most leads come from To assign leads randomly to call operators There is no reason, we just like creating more work
4. What is a potential disadvantage of not tracking lead sources in Odoo?
Inaccurate data for decision-making Easier reporting Better customer service Faster lead conversion
5. Which of the following lead sources involves a door-to-door visit by technicians?
Word of Mouth Door Knock Online Banner Advertisement Letter from the ACCC
6. Which of the following is a characteristic of the 'Search Ad' lead source?
Referrals from government programs Ads that appear on platforms like Google or Bing Flyers handed out in shopping centers TV commercials
7. What is the primary difference between an 'LG Email or Letter' and an 'LG GIS Letter'?
The LG GIS Letter includes an image of a solar panel. The LG Email or Letter is sent to all customers who have received a recall notice. The LG GIS Letter is only sent to customers with a confirmed faulty battery. The LG GIS Letter includes a picture of a battery on fire.
8. If a customer asks, "How did you get my address to send me a letter?" what is the correct response?
"We sourced your address from our internal database." "It was provided by your local solar installer." "The letter was sent to all households with solar panels on their roof." "We found your address through a public records search."